Subject to any rights you may have as a consumer under any statute, the following terms apply to the return of artwork/s.
Subject to your statutory rights, including under any applicable consumer law, if the artwork/s were damaged, defective or faulty at the time of delivery to you, we will replace the artwork/s if available, offer an artwork/s of the same value, or refund your credit card account with a full refund (excluding credit card fees).
If you receive an artwork/s from us that is different to the one you ordered, we will (at our option) replace the incorrect artwork/s with the correct artwork/s, or refund your credit card account with a full refund (excluding credit card fees).
Subject to your statutory rights, including under any applicable consumer law, if you wish to return an artwork/s in accordance with clauses above, please notify us within 21 days of the artwork/s being dispatched. You should contact us through the email address of email@example.com, give details of why you wish to return the artwork/s. We will then issue you with a Return Authorisation Number (RAN).
You must pay all costs of returning artwork/s to us, however, if we accept the return of damaged or faulty artwork/s, or where we delivered incorrect artwork/s we will provide you with details on how to go about returning the items to us using a paid courier service. In the event that this service is not used, Art Tomasoa Limited will not be liable for any costs involved in returning the artwork/s to us.
All artwork/s returned must be in their original condition and packaging, along with any accompanying documentation. We reserve the right not to accept a return of:
- any artwork/s where you have changed your mind about them;
- any artwork/s which, when examined or tested by us or our agent, are found not to be not damaged, defective or faulty.
In regards to framing, we do not accept liability for damaged or broken framing or glass. All artwork/s couriered at the buyers risk.
We will not issue a refund or voucher before the artwork/s are received by us. If you have any problems regarding your order or a refund, you may contact us through the email address firstname.lastname@example.org